PSC Alerts Customers of Potential Utility Billing Changes - WBOY.com: Clarksburg, Morgantown: News, Sports, Weather

PSC Alerts Customers of Potential Utility Billing Changes

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The Public Service Commission of West Virginia said Hurricane Sandy may cause some customers to see variations on their next round of utility bills.

The PSC said customers may receive "estimated" rather than "actual"  amounts on their electric, water, and gas bills in the next cycle, according to a press release issued Thursday.

It said employees from Appalachian Power, Monongahela Power, Potomac Edison, and Wheeling Power were taken off their regular duties, such as reading meters, to assist restoration crews in the field. This action was taken in order to get power restored as quickly as possible throughout the area.

According to the press release, the "estimated" bills will not take into account that a customer may not have had utility service for a portion of the month for which the bill is estimated.

Next billing cycle, however, the PSD said customers' bills will be accurate and based on an actual reading.

West Virginia American Water reported that meters were inaccessible in some areas with heavy snowfall, which could result in estimated bills as well, according to the press release. However, customers who experienced service disruptions may see lower bills.

In regards to telephone bills, the PSC said companies will prorate bills when service is interrupted for specific periods of time due to any cause other than the negligence or willful act of the customer.

Finally, it said there is a possibility some customers could receive up to three estimated gas bills in a row in locations where meters were inaccessible.