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Mon Power to Revise Payment Plan Options for Customers Affected by Superstorm Sandy

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Mon Power announced Thursday that it is revising its payment plan options for customers who may need help paying their electric bills following Superstorm Sandy, according to a news release from FirstEnergy.

With the changes, the plans will be more flexible than the current installment plan arrangements. Officials said the revised plans will last until March 15, 2013.

"Hurricane Sandy was a devastating storm and continues to be a financial hardship for many of our customers," said Ronald I. Green, vice president, Customer Service, FirstEnergy. "Whether it be lengthening the payback period or reducing the down payment amount, our goal is to tailor the payment plan options to better assist customers in the hardest-hit areas."

The new payment plan arrangements for customers of Mon Power include:

  • Customers are only required to pay 25 percent of the total past-due balance rather than the current 50 percent. These guidelines apply to customers who have received termination notices as well as those who have established new payment agreements with Mon Power.
  • If the balance is less than $600, customers can opt for a three-month payback period.
  • If the balance is more than $600, customers can opt for a six-month payback period.

Customers in W.Va. who need additional days to pay their bill can take advantage of a "promise to pay" extension of up to 10 days beyond the due date that's printed on their bill by call 1-800-686-0022. Officials said a customer must have made a payment within the past three months and must not have broken a pervious promise to pay within the past three months to take advantage of this option.

Customers with questions about their bills can call 1-800-686-0022.