Frontier keeps promise to deliver broadband to West Virginia - WBOY.com: Clarksburg, Morgantown: News, Sports, Weather

Frontier keeps promise to deliver broadband to West Virginia

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More than a year ahead of schedule, Frontier Communications has delivered on its promise to make broadband service available to at least 85 percent of households in the West Virginia markets acquired from Verizon in July 2010.

In a recent filing with the Public Service Commission of West Virginia, Frontier reported that broadband service has become available to an additional 158,000 Mountain State households since July 2010.

That represents 86 percent of the households in Frontier's newly acquired service areas, up from about 62 percent in July 2010.

At the time of the transaction, Frontier pledged to exceed 85 percent by 2014.

Frontier offers customers broadband, digital phone service, television, Frontier satellite broadband, customer premises equipment and Web security/data backup through the Frontier Secure suite of services.

"Frontier has followed a defined strategic plan since July 2010 to extend broadband service in West Virginia while enhancing broadband speeds and bandwidths to our existing customers," said Dana Waldo, senior vice president and general manager for Frontier in West Virginia.

"We remain on course to keep our promise to make West Virginia one of the most connected states in the nation," Waldo said. "We have brought broadband to more than 500 West Virginia communities, and many now have access to the Internet for the first time. Other providers have declined to serve smaller West Virginia communities, but Frontier has embraced our commitment to provide communications services to rural America."

The PSC report noted that Frontier made $109 million in capital investments last year in West Virginia, including broadband-related investments. The 2012 investments brought Frontier's capital investment in West Virginia since July 2010 to $292 million. The company pledged in 2010 to invest $310 million in West Virginia through 2013.

Waldo added that Frontier has strengthened the network since 2010 to allow enhanced broadband speeds in dozens of communities across the state.

Frontier also has strengthened its middle-mile network to handle the increased speeds and capacity demanded by its new and existing customers.

For customers without access to land-based broadband, Frontier Broadband is a satellite-delivered service that provides connectivity to residents and businesses in the most remote areas of West Virginia.

Frontier's work force provides local installation, customer service and support for the satellite service, which ranges from 5 Mbps download/1 Mbps upload to 15 Mbps download/2 Mbps upload depending on personal speed requirements, Waldo said.

While developing its broadband network, Frontier also has continued to improve basic telephone service, Waldo said.