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Three Charleston, WV hotels receive TripAdvisor recognition

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The Monarch Family of Hotels is celebrating recent accolades from TripAdvisor for three West Virginia hotels.

TripAdvisor has given its Certificate of Excellence award for the Holiday Inn & Suites Charleston West, Hampton Inn Charleston-Southridge and Wingate by Wyndham Charleston.

TripAdvisor has been giving the awards for the past three years, and this year's winners range from one-room bed and breakfasts to 6,000-room hotels, according to TripAdvisor. The award is given to establishments that consistently receive outstanding traveler reviews on its site, which equates to only the top 10 percent of facilities.

The Wingate by Wyndham and Hampton Inn Southridge both have received the award all three years it's been given. The Holiday Inn & Suites Charleston West is only one year into its branding as a Holiday Inn product with a multi-million-dollar renovation.

"We strive to offer our customers a memorable experience, and these accolades are evidence that our hard work is translating into positive reviews on TripAdvisor," Melissa Stricker, director of marketing and revenue management for the properties, said in a news release. "The Holiday Inn also won the Intercontinental Hotel Group's latest National Renovation Award for its efforts."

TripAdvisor President and CEO Stephen Kaufer said the award provides the top-performing businesses the recognition they deserve, because it's based on feedback from customers.

Businesses must maintain an overall rating on the TripAdvisor site of four or higher, out of a possible rating of five, and the business must have been listed on the site for at least 12 months.

"We are proud of our hard-working staff and managers who strive to create exceptional stays for our guests on a regular basis," Monarch Family of Hotels President Georgette George said in a news release. "We are honored by the recognition of all three of our hotels, especially when it is driven by our customers' opinions because ultimately, their voice is what truly matters."

Visit DiscoverCharlestonWV.com for details about the hotel properties.