Nation's no. 1 Suzuki dealer is in Romney - WBOY.com: Clarksburg, Morgantown: News, Sports, Weather

Nation's no. 1 Suzuki dealer is in Romney

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Photos courtesy of Romney Cycles Photos courtesy of Romney Cycles
ROMNEY, WV -

By MARLA PISCIOTTA
For The State Journal

The owner of Romney Cycles traveled to Maui, Hawaii, in November to receive the No. 1 retail dealer in the nation award from Suzuki.

"We previously received the No. 1 ATV in the nation from Suzuki," said Kevin Carr, owner of Romney Cycles. "But this is the first time we received the No. 1 retail dealer in the nation for total units of Suzuki, motorcycles and ATVs sold."

Romney Cycles also is the largest Yamaha and Kawasaki dealer in the United States.

Carr said the fluctuating economy has affected most businesses, but his has a plan to cope.

"We are constantly changing our strategy," he said.

Carr said dealers are aware of the economy and are making new products to compensate.

"Like the little, two-people trucks and new motorcycles for under $10,000, and snow blowers on front of ATVs," Carr said. "Everything is looking good."

 Romney Cycles was established in 1987 in a building along Route 50.

Carr moved the business to a new location in the Romney Business Park during the fall of 2008.

The new facility boasts a 32,000-square foot showroom, lounge and much more.

The existing building was renovated with an entirely new canopied look of tan and brown accented with burgundy and gold.

A wide ramp leads up to the massive front-porch entrance. It's designed to "present a warmer welcome to our customers," Carr said.

The porch area is used for displays and special events. Inside the front door is the large showroom that houses many varieties cycles and ATVs. Offices are nestled at one end of the massive showroom.

Another area off the showroom is designed for the comfort of customers, according to Carr.

Customers come in and are seated in the center's lounge that offers comfortable furniture, a flat-screen television and beverages.

"We want our customers to be comfortable when they shop here," Carr said.

And Carr keeps customers comfortable when they come back as well. An eight-section, 8,000-square foot service bay complete with work-related cabinetry and an office is used for servicing.

The service department has been among the top rankings as well as holding the most claims for customer satisfaction.

The center also touts a 4,000-square foot parts room lined with shelving units.  

Carr said when the business moved to the park it quadrupled the parts and accessories available to customers.

"Manufacturers are always making new clothing and new heated gear," Carr said.

Dressing rooms were installed for customers to try on the "accessory" attire, and a new computer system was installed in each of the business areas.

"The system makes it easier to keep track of our inventory and to know what is selling and what isn't," Carr said. "We have 10 times the inventory we had previously."

The current inventory this time of year is approximately 700 units.

 With plenty of room for expansion, the two-section building has more than 65,000 square feet of space and sits on nearly 10 acres.

All entrances and facilities were made handicap accessible, and since moving to the new location, Romney Cycles has hosted numerous community events with more planned for the future.