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Goodwill Stores Request Public's Help After Drastic Decline in Donations

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The cold temperatures and icy conditions have been a burden for plenty of retailers, as customers are opting to stay home instead of shop. But Goodwill stores are getting hit harder than others, as a drastic decline in donations is threatening sales.

"I just like this store, and I like the people in there because I'm used to coming," said customer Barbara Greene.

Greene has been driving from her home in Worthington to shop at the Goodwill for many years, even after her five children grew up

"My daughter always tells me, she says, 'I never knew we were poor.' Because I'd buy things down here that were like brand new sometimes," said Greene.

It's customers like Greene and community donations that keep Goodwill stores thriving, but while the demand is there, it's the supply that's shrinking.

"I've been with Goodwill for going on almost 14 years, and this is probably the worst that I've ever seen it," said store manager Sheryl Chrislip, who attributes the lack of donations coming in to Mother Nature herself.

"Weather has been really bad. The cold, it's been freezing, people just aren't coming out like they normally would. We always expect it a little slow, but this has been way out of the norm," said Chrislip, who manages the store in White Hall.

And Greene? Well, she helps the company by playing the role of both customer and donor.

"I used to bring some of my grandkids' toys down here and everything, and they'd come down here with me one day and find some of their stuff, and I've bought the same stuff back before," said Greene.

"The people are coming in, they're showing that by filling up the parking lot, they're here looking for that one-of-a-kind item,' said Chrislip. "We take kitchen, household items, your toasters, your ovens, all kinds of clothes."

The Goodwill store in White Hall is open seven days a week, from 9 a.m. to 9 p.m. Monday to Saturday, and Sunday from 10 a.m. to 6 p.m. You can drop off donations during those business hours.

To find a store close to you, visit Goodwill's website.