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SOURCE Grand Junction Inc.
Software-as-a-Service (SaaS) platform used to manage same-day and next-day deliveries
SAN FRANCISCO, Feb. 26, 2014 /PRNewswire/ -- Grand Junction Inc., the leading provider of local delivery software with over 65 million deliveries managed to date, announced today that one of Fortune magazine's Global 100 companies is implementing Grand Junction to manage its same-day and next-day delivery programs. Grand Junction was selected for its ability to improve the quality and performance of their courier network while reducing transportation spend, management, and customer service costs.
This leading healthcare industry company provides products to more than 250,000 businesses, with service levels that include same-day delivery via a network of more than 70 couriers. Grand Junction will be used to centralize control over local delivery spend and to ensure a consistent, high-quality delivery experience across nearly 20 independently operated distribution centers.
Thanks to Grand Junction's software, the healthcare company will improve its customer's delivery experience and reduce its customer service costs significantly, cutting down the effort required to answer customer queries about delivery status or location, proactively managing late deliveries and missing packages before customers are impacted, and pinpointing quality issues to the driver. Corporate Operations will also gain an understanding of courier surcharges and the actual cost per delivery across markets, making this department better armed to negotiate rates and contracts. Historically, the company has used a large global parcel delivery provider for a significant portion of its customer deliveries because courier quality was not good enough, and the company did not want to risk customer satisfaction. Once Grand Junction is rolled out across its distribution centers, however, the company will be able to shift deliveries to couriers and expects to save several million dollars annually.
Grand Junction's software provides the healthcare company with a full-service solution, comprising capabilities from transportation management systems (TMS), customer relationship management (CRM), business intelligence, and learning management software systems. The all-in-one platform avoids the need to take on complex integrations of existing enterprise software systems, manage over 70 order and delivery data integrations, or force couriers to purchase additional technology, which would ultimately cost the company in additional delivery surcharges and renegotiated rates.
"We consistently hear from companies who do next-day and same-day deliveries through couriers, about their challenges maintaining high quality and controlling spend," said Rob Howard, Founder and CEO of Grand Junction. "With Grand Junction, businesses of all sizes – including those at the top of the Fortune Global 500–are able to have real-time visibility and control throughout the delivery process, to identify quality problems and provide couriers with the tools to resolve issues before their customers have a poor delivery experience."
For more information about Grand Junction, please visit www.grandjunctioninc.com
About Grand Junction
Rapidly approaching 100 million deliveries managed to date, Grand Junction is the leading Software-as-a-Service (SaaS) platform for accessing and managing local delivery. Grand Junction's software provides real-time visibility and control over quality and customer satisfaction for shippers. Grand Junction is used by shippers to implement same-day, storefront, scheduled, and two-person delivery programs with a unique approach that provides couriers with tools to self-manage quality. Grand Junction reduces shippers' spend by up to 40% and reduces delivery issues by 25%. Its marketplace gives consumers and businesses-from small to medium-sized to Fortune 500 enterprises-access to services from couriers and drivers in every market in the United States and Canada, while channeling more business to couriers and empowering drivers by allowing them to work directly with shippers.
For more information about Grand Junction, please visit www.grandjunctioninc.com.
To learn more about local delivery, please read www.grandjunctioninc.com/blog/.
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