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New MobileIron Innovations Simplify Mobile Operations for Large Enterprises

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SOURCE MobileIron

Businesses Can Embrace Mobility with Mobile Business Intelligence, Advanced Support Capabilities, and Mainstream App Security

LONDON and MOUNTAIN VIEW, Calif., April 29, 2014 /PRNewswire/ -- As organizations embrace mobility as a primary IT platform, managing growing mobile deployments becomes increasingly complex and presents an operational burden for IT. To simplify mobile operations at scale, MobileIron, a leader in security and management for apps, content, and devices, today announced new Enterprise Mobility Management (EMM) capabilities:

  • Integrations with Splunk® software provide critical information to support threat detection, problem resolution, and strategic decision-making
  • Help@Work offers a new way for employees to share iOS device screens with help desk personnel
  • Tunnel is one of the first products to deliver per app VPN on iOS without wrapping or an SDK

These innovations will be on display at InfoSecurity Europe at MobileIron's stand E60 from April 29 to May 1. Learn more in this on-demand webinar:

"Mobility unlocks human potential in the workplace and helps our customers establish competitive advantage," said Sean Convery, Vice President of Product Management at MobileIron. "But as a company's mobile deployment expands, the operational burden on IT can become overwhelming without the right management platform."

Splunk Integrations Deliver Mobile Intelligence

As mobile becomes a primary computing platform in the enterprise, organizations need an integrated view across mobile devices and other systems for critical information to support threat detection, problem resolution, and strategic decision-making. MobileIron today announced two integrations with Splunk software: the embedding of Splunk software into the MobileIron platform and the release of the MobileIron App for Splunk Enterprise.

Integrated with MobileIron's EMM platform, Splunk software can extract more than 200 machine data fields per mobile device that describe an organization's mobile environment and provide comprehensive system health data. This data is then collected by Splunk Enterprise where the mobile machine data can be correlated with other IT data and analyzed in Splunk Enterprise or with the MobileIron App for Splunk Enterprise.

Available on the Splunk Apps website, the MobileIron App for Splunk Enterprise works in tandem with the Splunk software embedded on MobileIron's EMM platform to provide pre-built visualizations about an organization's mobile IT machine data and generate graphs, reports, alerts, and dashboards. Joint customers can download the MobileIron App for Splunk Enterprise on Splunk Apps.

Integrating the MobileIron platform with Splunk simplifies IT operations by providing critical information to support threat detection, problem resolution and strategic decision-making. To learn more about these integrations, please visit

MobileIron Help@Work Streamlines iOS Help Desk Support

In the Mobile First era, employees and support staff need better ways to communicate when problems arise on mobile devices. MobileIron has introduced one of the first tools that enables users to share their iOS screen with support staff with a simple tap. Employees no longer spend valuable time trying to describe their issues, and help desk staff are no longer 'flying blind' trying to identify the problems that users are describing.

Help@Work is a customizable iOS app that is rich in experience and simple in implementation. Features include:

  • Screen sharing of the entire device. Screen sharing sessions display the entire device to help desk staff but are initiated and confirmed by the end user to ensure privacy. Sharing sessions can take place over the WAN, Wi-Fi, and cellular networks, and inside and outside the network.
  • Customizable experience. Companies can customize Help@Work with simple text and logo updates or even change the look and feel of the end-to-end employee experience. Customization is done via HTML and does not require specialized UI knowledge.
  • Simple distribution. IT administrators can distribute Help@Work in a few simple steps.

Help@Work provides an intuitive help desk experience. Employees tap to request help, connect with their help desk, and tap to begin a screen sharing session. Help@Work simplifies IT operations by improving communication between employees and help desk staff to resolve issues faster. For more details about MobileIron Help@Work, visit  

MobileIron Tunnel Securely Connects Apps to Enterprise Systems

To support organizations as they use more mobile apps for work, MobileIron previously announced MobileIron Tunnel, one of the first instances of per app VPN, to securely connect mobile apps to back-end systems. Tunnel delivers an end-to-end solution for per app VPN on iOS to secure data-in-motion from almost any managed App Store app.

Tunnel allows organizations to authorize both internally-built apps and App Store apps to access corporate resources behind the firewall. Unapproved and personal apps are blocked from using Tunnel, which enhances security and protects user privacy.

Tunnel simplifies authentication through its support of iOS 7 single sign on (SSO). MobileIron's ability to proxy Kerberos allows iOS 7 SSO to be used with devices that are not on the corporate network without needing to expose the Kerberos Key Distribution Center (KDC).

MobileIron Tunnel simplifies IT operations by providing secure connectivity and SSO for mobile apps without the need for new back-end infrastructure. For more information on MobileIron Tunnel and Kerberos Proxy, visit

About MobileIron

MobileIron provides the foundation for companies around the world to transform into Mobile First organizations. For more information, please visit


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