As the West Virginia Division of Highways enters its core maintanence season, the DOH is urging all who travel the state’s highways to use its roadwork request program, called SWAT.
“It’s called “Safety with Action Today” and this is a program that was started by Governor Justice to get the citizens of West Virginia answers to their questions about road conditions, potholes, paving, ditching, brush cutting, anything that they see,” Beverly Elder said.
Citizens concerns Coordinator Beverly Elder said the SWAT system is designed to give customers a speedy response to pressing road issues, cutting out the middleman, and making it easier for road crews to address problems where they are most needed.
“I think it’s streamlined a lot of things,” Elder said. “I can remember calling my local office and they’d say, ‘Someone would get back to you.’ Well, I would never hear anything and I know the citizens get frustrated when they don’t hear anything, and I always touch base with as many people as I possible can. If they don’t have an email address, they will get a phone call.
Elder says since August, the department has fielded 2,400 and all but 29 were answered within seven days.
The SWAT system can be accessed through the state’s transportation website.
“It’s very simple, it’s easier than making a phone call,” Elder said. “It’ll give you a request form, it’s basically self-explanatory. You just fill in the blanks, be as thorough as possible. If you can’t give a landmark in the area where the problem is, give us something that’s close to there.”