United Ways Launch Revamped Statewide 211 Information Line

Harrison
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The United Ways of West Virginia launched their new 211 line program on Monday.

“Just like you call 911 for an emergency or 411 for information – if you need referrals or you need resources, if you need to find the nearest food pantry or the nearest childcare you call 211. Just dial 211 anywhere in West Virginia and it will connect you to the United Way in your area to help you find those resources.” said Brett White, excutive director for United Way of Marion County United Way.

The line is free to call and is available 24 hours a day. Callers can ask questions will be able to receive information about social service agencies in their area.

“United Way’s new 2-1-1 will make information on a wide variety of local support services more accessible across our entire state,” said United Way of Central WV President, Margaret O’Neal. “Whether it’s information for locating a health clinic, finding child care programs, or getting housing assistance, 2-1-1 is an easy-to-remember, go-to resource for individuals and families.”

Americorps member, Kaylee Ritter, who will be one of the call center workers answering phones, told 12 News the goal of the program is to give people easier access to programs that can improve their lives. 

“A lot of people aren’t able to be connected to the help that they are eligible to receive because they are unaware of it and they aren’t, you know, connected to it because they can’t find information about it. So all you have to do is hit three numbers on your phone and you can have a world of information at your fingertips.” Ritter said.

This new program is the first statewide collaborative project by all 14 West Virginia United Ways. 

In coming weeks, service providers will be able to view information online at wv211.org

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